The deadline to purchase shipping with an order is March 21, 2024, at 4:59 PM ET.Children aged 5 and under can attend for free and do not require a wristband. Youth (ages 13-17) and Child (ages 6-12) passes have specific ages attached to them, and we may ask to see proof of age if your little Jedi looks to be out of sync with the pass they are wearing.Guarantee the authenticity of your admission by only buying through the official FAN EXPO website or our Box Office at the show. Counterfeit tickets can ruin your experience. Visit Customer Service at the show and speak to a member of staff. Activated RFID badges which are lost can be replaced for a fee of $5.All events, panels, autograph sessions and photo opportunities have limited capacities and are offered on a first-come, first-served basis, unless otherwise noted.Appearance day(s) will be posted on the website once confirmed by the Guest or their Management. Guests will generally appear for the duration of the event, although some may only be available for a shorter amount of time (i.e.Please double check pricing at the autograph tables or check with staff at Photo Ops. Some Guests may charge additional fees for autographs and photo opportunities.We bring working actors and actresses to the show and their professional schedules can change with very little notice. We know it’s disappointing, but guest appearances are subject to cancellation or schedule change at any time.After the refund deadline, all sales are final.Decisions related to refunds made by FAN EXPO HQ are final. FAN EXPO Cleveland reserves the right to change and/or alter the refund terms and conditions at any time deemed necessary.Please allow up to 6 weeks for your refund to be processed.Refund requests made without this information cannot be processed Name of the Show your purchased tickets for (FAN EXPO Cleveland).Transaction ID (this can be found on your purchase confirmation email).For assistance or to refund your shipping, email including the following information:.To process a refund, log in to your GrowTix account and click 'Refund Product' beside the ticket type you would like to refund. The deadline to request a shipping refund is March 21, 2024, at 4:59 PM ET. If refund requests are made after tickets have shipped, shipping fees are non-refundable. Refunds will be made for the face value of the ticket at time of purchase, plus any applicable taxes, shipping fees and merchandise add-ons.All paid admission tickets (excluding Specially Ticketed Experiences) can be refunded up until March 29, 2024, at 10 AM ET.
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